FAQ

Frequently asked questions

Everything you need to know about how review removals work — and what it costs when they don’t.

How long does a review removal take?

What types of reviews can you remove?

What if the platform refuses?

Can you remove honest negative reviews?

How is this different from reporting the review myself?

What information do you need from me?

Which platforms do you cover?

How is pricing determined?

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DISCLOSURES

Retractly pursues removal only of reviews and content that violate a platform’s own published content policies. We do not remove or suppress truthful reviews, create or purchase reviews, or offer incentives in exchange for reviews of any particular sentiment.

All removal decisions are made solely by the relevant platform. Outcomes vary by case and depend on each platform’s policies and review process. No specific result is promised or implied. Fees apply only to successful removals as defined in our Terms of Service.

Retractly is not a law firm and does not provide legal advice. Our services consist of preparing and submitting content-policy reports through each platform’s official reporting channels. If you believe you have a legal claim such as defamation, consult a licensed attorney.

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